Before you fly

Check In and Boarding Time


Check In Correctly

All passengers must present identification at check-in.

For children between 13-16 years of age travelling alone, identification must be provided by a parent or guardian at check-in.

Please ensure sufficient time is allowed for check in to be completed before the closure of the flight. Check-in closes 30 minutes prior to the scheduled flight departure time. We recommend you are checked in at least 45 minutes prior to your scheduled departure time.

Boarding gate closure will occur 10 minutes prior to the departure of the aircraft.



Explore Nexus


All you need to know about taking luggage on flights, including excess luggage.

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Conditions of Carriage

We want to ensure you have a smooth and safe flight with us.

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Passengers Requiring Special Assistance

Make sure to read the Policy to familiarise yourself with our regulations.

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