Before you fly

Conditions of Carriage

Before You Fly

Nexus Guidelines

The conditions of carriage below set out the rights and obligations of Nexus Airlines and its passengers, including rules governing ticketing, baggage allowances, and refunds. By purchasing a ticket and travelling with Nexus Airlines, passengers agree to abide by these conditions.

Conditions of Carriage

Checked Luggage

All fares include 23kg checked luggage, with a maximum of 2 pieces. Additional luggage to that permitted per ticketed Fare Rules may be carried at a discretionary extra charge of $5.50 per kg if pre-booked and $20 per kg if booked at the time of check-in, applied to luggage over the allocated per person allowance and will be subject to space and payload availability. The maximum weight for any single luggage item is 32kg and carriage of overweight luggage remains at the discretion of Nexus Airlines.


Size limitations of checked bags apply. All oversized items of luggage will not be guaranteed carriage and may incur an additional fee.


Nexus Airlines and its appointed agents accept no liability for damages consequential upon the loss, delay or damage of goods or luggage. The carrier accepts no responsibility for fragile or perishable articles carried in luggage

Hand Luggage

Passengers may carry on a maximum of 2 pieces for a combined total weight of 7kg. The maximum size of hand luggage is 48cm x 34cm x 23cm. Hand luggage exceeding these limitations must be checked in and excess luggage fees may be applied.

Schedule Changes

Schedules may change and flights may be delayed or cancelled due to bad weather, air traffic control delays, technical disruptions, and network changes. Nexus Airlines does not guarantee the carriage of passenger and their baggage or freight on the date and time of the flights booked. Flight times do not form part of the contract of carriage. Accurate passenger contact details must be provided so any changes can be notified. To the extent permitted by law, the airline excludes liability for any costs, expenses, losses or damages incurred by the passenger as a result of failure to meet a schedule. Travel insurance is recommended.

Obligations of Nexus Airlines Where Carriage Cannot be Performed or Completed

Where Nexus Airlines is unable to commence or continue any flight or carry any contracted passenger it will endeavour to provide alternative carriage. If alternative carriage is not possible the passenger may re-book with Nexus Airlines or receive a refund. Nexus Airlines has no obligation to a passenger who is late for check-in or misses a flight.


Nexus Airlines may, from time to time, make separate regulations or rules or give notices or set other terms and conditions relating to specified carriage or requirements. All such Rules shall apply equally as the Conditions as though fully set out herein. Nexus Airlines may vary or amend any Rules from time to time.

Passenger Conduct

Nexus Airlines reserves the right to refuse carriage to any person who seeks to travel in violation of any applicable law or otherwise in breach of the Terms and Conditions of carriage or who is under the influence of drugs or alcohol or if it is necessary for the safety of other passengers or for the protection of property. Passengers shall comply with all the instructions of the Carrier’s Employees or Agents.

Infants & Children

An infant is classified as being aged 0-1. Infants are free of charge if seated on an adult’s lap with a maximum of one infant per adult. Passengers when booked as an infant, will not be allocated a seat. Maximum numbers of infants per flight is enforced. An infant travelling free of charge is not allocated a luggage allowance; additional luggage charges will apply for car seats and pushchairs.

Unaccompanied Minors

Unaccompanied Minors approvals and procedures are mandatory for persons between 5 and 12 years of age travelling unaccompanied. Unaccompanied Minors approvals and procedures are optional for persons between 13 and 15 years of age travelling unaccompanied. Contact Nexus Airlines to book Unaccompanied Minors.

Passengers Requiring Special Assistance

We recommend notice of special requirements be made at the time of booking through contacting our Reservations team on 08 6155 4500 or


The carrier undertakes to use its best efforts to carry passengers and luggage with reasonable dispatch. Times shown in timetables or elsewhere are not guaranteed and form no part of this contract. Schedules are subject to change without notice, nor does the company assume any responsibility for making connections. Subject thereto, the carrier may without notice substitute alternative carriers or aircraft and may alter or omit the stopping places shown on the face of the ticket in case of necessity. Passengers must bear their own expenses arising from any cause due to over-carriage and/or delay, including passengers or luggage.

Restricted Articles

Dangerous goods may not be carried. A list of common dangerous goods is displayed at check-in counters, on the Nexus Airlines website and further information is available on request. Passengers are requested to clarify any doubtful items prior to check-in. Articles such as the following may not be carried in passenger’s luggage:

  • Flammable or poisonous compressed gases (some common camping equipment)
  • Flammable liquids and solids (strike anywhere matches, lighter and heater fluids)
  • Firearms (may only be carried with pre-arranged approval as checked luggage)
  • Explosives (fireworks and other articles that are easily ignited)
  • Poisons (not including medical prescriptions)


Find our Dangerous Goods information here.

Payment Conditions

Full payment must be made at the time of booking to confirm tickets. Seats will not be held without full payment.

These Conditions apply to all carriage of passengers and baggage by Nexus Airlines. These Conditions are to be read in conjunction with and subject to the provisions of all applicable laws including the limitations of liability in the relevant Federal and State laws.

Pregnant Passengers

Passengers who are pregnant travel onboard Nexus aircraft at their own risk. Pregnant passengers should consult their doctor prior to travel, regardless of their stage of pregnancy.


Expectant mothers are normally accepted for travel but are required to carry a certificate or letter from their doctor or midwife from 28 weeks.


Passengers who are pregnant, are determined fit to fly by a number of factors. The duration of the flight, what stage of pregnancy, if the passenger is expecting one child or more and if there are any complications with the pregnancy.


The following details are to be followed:

Flights less than 4 (four) hours:

  • Single pregnancy – up to the end of the 40th week
  • Multiple pregnancy – up to the end of the 36th week

Flights of more than 4 (four) hours:

  • Single pregnancy – up to the end of the 36th week
  • Multiple pregnancy – up to the end of the 32nd week
  • Uncomplicated pregnancy – 28 weeks onward medical clearance required.


The passenger will need to carry a certificate or letter from a registered doctor or registered midwife confirming:

  • Approximate due date
  • Whether it’s a single or multiple pregnancy
  • The pregnancy is complication free.


If the pregnancy is not routine or has complications the passenger will need a medical clearance.


Newborns cannot fly within the first 48 hours of delivery and need medical clearance to travel up to seven days after delivery. After giving birth, the mother will need medical clearance if travelling within seven days of birth.

Fare Rules

View our Fare Rules

FareRefundCreditTransfer/Name ChangeRescheduleChecked Baggage AllowanceCarry On Baggage Allowance
NexLevelTickTickTickTick23kg - 2 x Piece 7kg - 2 x Piece
NexLinkTick - $77 feeTickTickTick -$33 Fee23kg - 2 x Piece 7kg - 2 x Piece
NexNowCrossCrossCrossTick - $33 Fee23kg - 2 x Piece 7kg - 2 x Piece
NexYou (Resident)Tick -$77 FeeTickCrossTick23kg - 2 x Piece 7kg - 2 x Piece

NexLevel – Refunds, credits, transfers, and reschedules are permitted free of charge + applicable fare difference up to 1 hour prior to scheduled departure. Credit Expiry 12 months from original departure date.
NexLink –  Refunds, credits, transfers, and reschedules are permitted prior to the day of departure for a fee + applicable fare difference. Credit Expiry 12 months from original departure date.
NexNow –  Refunds, credits and transfers are not permitted. Reschedules are permitted prior to the day of departure for a fee + applicable fare difference.
NexYou – Zone Cap Resident Fare. Return flight, originating from regional port. Verification of eligibility required. Refunds are permitted prior to the day of departure for a fee. Credits and reschedules are permitted prior to the day of departure. Name transfers are not permitted. Credit expiry 12 months from original departure date.

Explore Nexus


All you need to know about taking luggage on flights, including excess luggage.

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Dangerous Goods and Restricted Items

Keeping our passengers safe.

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Travelling with Pets

We welcome your furry friends on board with us.

Learn more