Passengers Requiring Special Assistance

We understand that some people require a little bit of extra help before, during, and after air travel.

At Nexus Airlines we want to make your journey with us as stress free as possible, so if you do require special assistance, please notify us at least 48 hours prior to your planned departure time. This will give us time to prepare the crew and ensure that we have any appropriate assistance aids available. Baggage charges and quantity limits do not apply for passengers travelling with wheelchairs, prams and medical equipment required between check-in and boarding.

We recommend notice of special requirements be made at the time of booking through contacting our Reservations team on 08 6155 4500 or reservations@nexusairlines.com.au