FAQs

If you would like to request a specific seat for your flight, please contact Nexus Reservations team. Please note that requests cannot be guaranteed.

This does depend on the type of fare that you have purchased.

If you need to make changes to your flight booking, please contact Nexus Reservations team for assistance.

You will need to contact the travel agent to make any amendments to their booking.

You can book online via the Nexus website booking portal. Full payment must be made at the time of booking to confirm tickets. Seats will not be held without full payment. If you wish to book directly with us, please contact the Nexus Reservations team. 

Yes, please contact Nexus Reservations if you require any special assistance for your flight.

Whilst delay and cancellation is rare, should a flight need to be cancelled or delayed due to weather, all passengers will be advised of the delay and/or re-scheduled on another flight.

Check-In opens 1.5hrs prior to flight departure and closes 30mins before departure.

You can find this information on your flight booking confirmation.

Yes, for ticketing purposes and infant is a child who has not yet reached their 2^nd birthday at the time of travel. Infants are not allocated a seat, as they are carried on the adult’s lap. If one adult accompanies 2 or more infants, the second infant must occupy a seat and be able to sit upright without assistance.

An infant travelling free of charge is not allocated a luggage allowance; additional luggage charges will apply for car seats and strollers. Collapsible strollers are not able to be carried in the aircraft cabin and must be checked in.

Please contact Nexus Reservations team.

If your final destination has a short transit stop on the way, you will remain on board the aircraft.